i-surf.co.za - Fair Use Policy

Fair Use Policy - i-SURF Satellite Broadband

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PearlyUse Policy - i-SURF Satellite Broadband 021 300 7820 info@i-surf.co.za Facebook Twitter Google Facebook Twitter Google Sign in 0 ItemsWell-nighUsCost constructive broadband for everyoneKa Band High Throughput SatellitesContact UsBusinessWhy Satellite Broadband?VoIP over Satellite & Other SolutionsSatellite replacement servicesHomeBridge the Digital Dividei-SURF Online ShopBecome a Partneri-SURF Authorised Partneri-SURF Accredited InstallerSupportTroubleshootingHotspot User GuideFAQ’sDishPointer ToolNews Select Page i-SURFPearlyUse Policy (FUP) Overview and Summary TableAt i-SURF, we finger that all customers should be worldly-wise to goody from an affordable Unlimited Satellite Broadband service, that enables everyone to share peak usage topics equally and fairly, whilst having the sufficiency to download larger files in off peak periods.If we did not implement an FUP then we could wits poor speeds wideness the network with approx 80% of all data wage stuff consumed by approx 20% of customers. Implementing the FUP ensures that every consumer can enjoy a fair, fast and constructive broadband service throughout the whole day.In order to unzip this aim, the FUP rewards customers with a larger overall FUP limit when they use their typecasting during off peak periods by applying the Off Peak Download Multiplier Bonus. The tables unelevated here set out specific examples how the FUP Policy works for each consumer package in practice.Off Peak Download Multiplier BonusThe Off Peak Download Multiplier Bonus ways that your download topics is multiplied during the Off Peak Period compared to during the Peak Period. Our Premium Business packages include a massive 5x Off Peak Download Multiplier Bonus compared to the peak time and our Residential packages a very generous 3x bonus.In this way you can download larger files during off peak periods without stuff in danger of breaching FUP limits and without well-expressed the browsing wits of other customers.FUPWageTables and Off Peak Download Bonuses(Peak Data Allowances/PDA – Download Mix Examples)Business UsersHomeXL UsersHome20 UsersHome10 UsersHome5 UsersPeak (GB) Download Off Peak (GB) Download Total FUP Limit (GB)030030010250260202002203015018040100140505010060060Peak (GB) DownloadOff Peak (GB) DownloadTotal FUP Limit (GB)015015010120130209011030609040307050050 Peak (GB) DownloadOff Peak (GB) DownloadTotal FUP Limit (GB)060601575825456351545455010304015153020020 Peak (GB) DownloadOff Peak (GB) DownloadTotal FUP Limit (GB)030301272822426321244182261218861410010 Peak (GB) DownloadOff Peak (GB) DownloadTotal FUP Limit (GB)01515112132911369437505 Off Peak timesOff peak periods are everyday between Midnight & 6 am.How to set Off Peak DownloadsThere are many applications and browser add-ons that can be used to schedule off peak file downloads in order to take wholesomeness of your of your off peak download accelerator. We favour browser add-ons considering they are designed specifically for your chosen browser and are easy to find, download and use from your browser settings toolbar. If you have any difficulties with any speciality of scheduling downloads then just waif us a line using the contact forms for help and advice, stating which Internet Browser you normally use.How do we manage & implement the FUP in practiceFor management purposes, we will set your total overall FUP wage equal to your stated Peak DataWageor 50GB for Home XL packages and 60GB for Business packages. Thereafter, we will wield the Off Peak Download Multiplier Bonus each time you download in the off peak period.Put simply:For Business customers, each 5 GB of download topics used during off peak times will count as only 1 GB towards your FUP wage meaning that, in effect, you get 5x the download topics during off peak times.For all other customers, each 3 GB of download topics used during off peak times will count as only 1 GB towards your FUP wage meaning that, in effect, you get 3x the download topics during off peak times.What happens if I tideway or reach my FUP AllowanceIn the unlikely event that you do tideway your total download limit then you will go into FUP or what we yearningly undeniability “The Naughty Box”. At this time you will see a reduction in speed wideness your connection.  At no time will we cut your service off, you will still be worldly-wise to use your connection but just at a reduced speed.   If you are unceasingly in “The Naughty Box” we will have a yack with you and suggest that you upgrade to the next level of service, withal with the relevant increase in fees or of undertow you could just reduce the value of data you transfer. The pursuit schedule sets out how we will manage your usage if you tideway or exceed their FUP allowance. i-SURF FUP Policy Implementation ScheduleStage 1When you reach 80 % of your limit we will send you an email, just to tell you that you are unescapable your limit.Stage 2When you reach 100% of your limit we will inform you by email and reduce your speed to 50% of the headline rate.Stage 3When you reach 110% of your limit we will inform you by email and reduce your speed to 25% of the headline rate.Stage 4When you reach 120% of your limit, we will inform you by email and reduce your download speed to 256Kbps so that you can still contact us via email to discuss upgrade options or buy a download booster to increase your current month’s allocation.Stage 5At the start of the next monthly period, your FUP limit will be reset and you will be worldly-wise to use your worth as usual.Stage 6If your usage behaviour is deemed to be extraordinary, in nature and therefore unsuitable for a shared service, such that your deportment are impacting significantly upon the wits of other users, then we reserve the right to move you to the standard PAYG service. In this case, we will inform you by email and immediately set your worth to ‘Stage 4 status’ for a period of up to one week to indulge you to discuss volitional arrangements with us.Stage 7If you goof to contact us to make volitional arrangements then we may segregate to default your worth to our standard PAYG product.What do I do if I am in the “naughty box?If you find yourself in the naughty box, remember we do not cut you off so you will still be worldly-wise to use your service, but as mentioned surpassing at a slower rate than the headline speeds.At this point there are 3 options available:Wait until your next FUP monthly period commencesBuy a BoosterUpgrade to the next service levelRemember you can unchangingly monitor your usage through our secure vendee portal. Please contact our office if you have not been given your unique consumer log in details. Privacy & Cookies: This site uses cookies. To find out more, as well as how to remove or woodcut these, see here: Our Cookie Policy The power overdue i-SURFContact UsNewsFair Use PolicyTerms & Conditions Facebook Twitter Google Copyright © 2014 - 2018 i-SURF Satellite Broadband | Developed by 4 Oceans Telecom Ltd | Proudly powered by WordPress If you want to work from home like this i-SURF consumer but can't get internet wangle where you are...... requite us your details we'll send you all of our special offers first as well as alimony you informed well-nigh i-SURF in your area. Tell me more! You have Successfully Subscribed!