i-surf.co.za - Troubleshooting

Troubleshooting - i-SURF Satellite Broadband

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Troubleshooting - i-SURF Satellite Broadband 021 300 7820 info@i-surf.co.za Facebook Twitter Google Facebook Twitter Google Sign in 0 ItemsWell-nighUsCost constructive broadband for everyoneKa Band High Throughput SatellitesContact UsBusinessWhy Satellite Broadband?VoIP over Satellite & Other SolutionsSatellite replacement servicesHomeBridge the Digital Dividei-SURF Online ShopBecome a Partneri-SURF Authorised Partneri-SURF Accredited InstallerSupportTroubleshootingHotspot User GuideFAQ’sDishPointer ToolNews Select Page Troubleshooting guideMost connectivity issues can be addressed very simply with vital troubleshooting skills. So follow the guidelines unelevated and you will probably when on line then in minutes!1.  First of all trammels that your PC is unfluctuating properly:a) Trammelsthat wireless is switched on in your PC by opening network connections, within tenancy panel..b)  Try simply rebooting* your PC – you’ll be surprised how often this will sort the problem.c)  If you have unfluctuating to our termination equipment (the Hughes modem) using your own Ethernet cables then trammels for poor connections, breaks or kinks in the subscription and replace if necessary to rule out subscription failure.d)  If you are unfluctuating using a WiFi access point then:i.  Try connecting directly to Ethernet port on the Hughes Modem using and Ethernet cable. If this works then you will know you have a wifi problem.ii. Trammelsthat your WiFi Hub is powered on then reboot* the Hub and trammels the UserTransmissionfor remoter item specific troubleshootingiii.  Contact your supplier if you suspect that your WiFi hub is at fault. If i-SURF supplied the WiFi hub then please report the problem using the Help Desk.2. Trammelsout the Hughes Modem as follows:a)  Is the Hughes Modem powered on?Trammelsthe Power On Light. If it’s off then trammels it’s plugged in and make sure that it is switched on.b)  Is the System light on? If so trammels whether the TX and RX lights are flashing.i.  If System is on and steady lit and Tx and Rx are flashing then your Internet link is fine to your Hughes Modem:– Trammelsthe points whilom in section 1 then considering the problem lies within your home and not with cadre i-Surf Connection.–  You should certainly be worldly-wise to use your service using an Ethernet subscription from the Hughes Modem, plane if there is a wireless issue.–  If your service is running slowly then trammels your emails to see if you have exceeded your monthly wage and refer to our pearly use policy.ii.  If the System light is not on and the Tx and Rx light are not flashing then the Internet is not connected.–  Reboot* your Hughes Modem.– Trammelsthat the subscription is firmly unfluctuating to the rear of the Hughes Modem and report any issues to us.–  Visually inspect the subscription between the Hughes Modem and the Satellite Dish and report your findings us.–  Visually trammels the Satellite Dish for loose subscription connections and for any possible obstructions to the line of site and report any issues to us.–  SAFETY POINT. We don’t recommend using a ladder to inspect your Satellite Dish unless you are trained and competent in working from a ladder. If you have any doubts then don’t! 3.  If these steps do not enable you to get your i-SURF Internet up and working then then you’ll need to Submit a Trouble Ticket with our help desk.a)  We’ll get when to you within 4 working hours (between 8am and 6pm). If you have a special support try-on with i-SURF then please refer to your individual try-on for response commitments.*The correct reboot procedure for devices is:1.  For PC’s, tropical lanugo all software, log off and then switch off your PC as well-considered by your software operating system, or as well-considered in the user manual.2.  Wireless Hubs and the Hughes Modems should be switched to off on the device.3.  Next please unplug the device at the wall.4.  Wait for 3-4 minutes surpassing attempting to re-power the device.5.  Re-plug in and then power up the device again.6. In the specimen of your PC, you should power up the operating system and then trammels your wireless connection.7. Finally unshut your Internet Browser then to see if you now have a connection. Privacy & Cookies: This site uses cookies. To find out more, as well as how to remove or woodcut these, see here: Our Cookie Policy The power overdue i-SURFContact UsNewsFair Use PolicyTerms & Conditions Facebook Twitter Google Copyright © 2014 - 2018 i-SURF Satellite Broadband | Developed by 4 Oceans Telecom Ltd | Proudly powered by WordPress If you want to work from home like this i-SURF consumer but can't get internet wangle where you are...... requite us your details we'll send you all of our special offers first as well as alimony you informed well-nigh i-SURF in your area. Tell me more! You have Successfully Subscribed!