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Terms & Conditions - i-SURF Satellite Broadband

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Terms & Conditions - i-SURF Satellite Broadband 021 300 7820 info@i-surf.co.za Facebook Twitter Google Facebook Twitter Google Sign in 0 ItemsWell-nighUsCost constructive broadband for everyoneKa BandUpperThroughput SatellitesContact UsBusinessWhy Satellite Broadband?VoIP over Satellite & Other SolutionsSatellite replacement servicesHomeBridge the Digital Dividei-SURF Online ShopBecome a Partneri-SURF Authorised Partneri-SURF Accredited InstallerSupportTroubleshootingHotspot User GuideFAQ’sDishPointer ToolNews Select Page Terms & ConditionsTerms and Conditions for i-SURF Satellite Broadband ServicesThis Agreement applies to all transactions with 4oceans (which is a trading style of 4 Oceans Telecom Ltd and its subsidiary CiSTM (South Africa) (Pty) Ltd) whether placing your Order directly through our or any tried third party websites, by telephone or by post or any other method wonted by us. By using our website and subsequently, our Services, you hereby stipulate to and winnow the pursuit terms and conditions in full.CONTENTSDEFINITIONSTHE AGREEMENTPROVISION OF SERVICESUSE OF THE SERVICESEQUIPMENTINSTALLATIONPAYMENT FOR THE EQUIPMENT AND SERVICESFAIR USE POLICY (FUP)SUSPENDING OR DISCONNECTING THE SERVICESENDING THE AGREEMENTRIGHT TO CANCELINFORMATION, PASSWORDS AND DATA PROTECTIONINTELLECTUAL PROPERTY RIGHTSMAINTENANCE SERVICESLIABILITYGENERALREFERRAL SCHEMEASSIGNMENTNOTICES AND COMPLAINTSLINKS TO THIRD PARTY SITES1. DEFINITIONSIn this document, these words have the pursuit meanings:“We”, “we”, “Our”, “our”, “Us” and “us” refers to 4oceans, which is a trading style of 4 Oceans Telecom Ltd (4oceans) incorporated in England (Company registration number 6759661), which has its registered office at 6 Lilies,UpperStreet, Weedon, Buckinghamshire, UK, HP22 4NS Our visitor registration number is 08794539.“You”, “you”, “Your“, “your”, “Yourself” and “yourself” refers to you, the customer; separately both you and us maybe referred to as a “Party”, together we are referred to as the “Parties”“Agreement” refers to the contract between you and us including these terms and conditions and the contents of any respective order form or registration form;“Cancellation Notice” is a written instruction from you requesting us to terminate this Agreement and received by us within 7 timetable days of the older of you receiving your Equipment, your installation stuff completed or us vitalizing your Services. Such written instruction should be made in vibrations with section 11(a)“Charge(s)” refers to any sums that are payable by you for the Services calculated on the understructure of any and all rates, prices and any other charges set out in our current published prices or otherwise notified to or wieldy by you;“Competent Authority” ways the Independent CommunicationsValidityof South Africa (ICASA), any successor organisation or any other Government Department or regulatory soul including without limitation any Emergency Services Organisation;“Customer Equipment” ways any hardware or workings (not stuff Equipment) provided and used by you in order to use the Services;“Cooling off Period” shall have the meaning set out in Clause 11;“Downgrade Fee” is a one-time payment made each time that you ask us to move your Service level from a higher grade to a lower grade, limited to one request per month;“Equipment” includes, but is not limited to :The satellite transceiver, dish and VSAT modem; andAny upgrades to these items where an Equipment upgrade has been supplied to you; andThe items of hardware and software otherwise covered under this Agreement; andAny other items with which we make misogynist to you to use or receive any of the Services;“Due Date” is the stage on which any particularTuitionshould be paid, meaning that we have received cleared payment from you;“Fair Use Policy” or “FUP” ways the using and measurement of data usage thresholds unromantic to each level of Service to ensure pearly and winning use of the network.“Group Company” denotes any parent, holding, associated or subsidiary visitor of 4 Oceans Telecom Ltd and any subsidiary of any such holding visitor as may exist from time to time;“Installer” is the person or team that we select to install and legation the Equipment;“IP Address” usually denotes a dynamically prescribed TCP/IP (TransmissionTenancyProtocol/Internet Protocol) write provisionally prescribed by us to you to enable the Services to be provided unless the Service purchased by you is specifically provided with one or increasingly static IP addresses;“Latency” is the time taken for a signal to pass to or from yourConsumerEquipment to the Satellite Provider’s physical network.“Licence” ways any licence or authorisation required by law and granted to us to provide the Services by ICASA or any other relevant licensing organisation in the country in which we provide the Services to you;“Minimum Period” has the meaning set out in Section 2 ;“Monthly (or Periodic) Service Charges” ways those Charges, recurring or otherwise, that are invoiced before, during or without the month or period in which the Services were provided or Charges chargeable.“Order” is the act by you requesting Services from us either through our website, by telephone, in person, in writing or any other method deemed a winning to us;“Package” denotes the combination of Services selected by you from our range of Services;“Professional Installation” ways the delivery, installation and sit-in of the Services and Equipment to you by our Installers;“Published Prices” ways any pricing information published by us from time to time on our websites or in other documentation provided to you, which includes the prices and rates for the Services and Equipment we offer including the usage rates for the Services and any and all other spare Charges;“Satellite Broadband Service” ways the service that allows you to wangle the internet via satellite.“Satellite Provider” ways the organisation that ultimately owns or controls the satellite that we use to provide you with the Services including any associated physical networks used in order to provide the Services;“Service(s)”, any services wieldy over the internet via the Satellite Broadband Services and any other services used by you and provided by us including services accessed using our Equipment;“Software” ways all proprietary software supplied by us to enable you to use the Services;“VSAT equipment” is specifically the satellite modem, LNB (TRIA or transceiver) and other associated electronic components but specifically excluding the satellite dish;“Upfront Charges” ways the one-off payment required as an integral part of your Order that covers the setting up of your account, any connection and worth set-up charges, wordage of your Equipment (either via our Installer or through a third party), installation charges, other items or hardware chosen by you with your Order, initial Monthly (or Periodic) Charges and deposits and any other Charges notified by us and wonted by you through your order.“Volume Booster Option” ways the purchase of extra-volume traffic wage by you from us.“Working Day” ways all days other than Saturdays, Sundays Public &Wallholidays in the country in which you use the Equipment.2. THE AGREEMENTThe purpose of this Agreement is to set out the terms and conditions under which we will provide the Services and Equipment to you.This Agreement constitutes a legally valid and tightness obligation on each Party and by Ordering the Equipment and Services, you personize that you are authorised to enter into this Agreement.This Agreement begins at the point that you personize to us via telephone, online or in writing that you wish to Order Services and/or Equipment from us. In placing your Order, this includes your Agreement to make the full payment of the well-set Upfront Charges in a manner winning to us including Debit/Credit vellum or uncontrived wall to wall transfer.We reserve the right to siphon out a credit trammels on you and to unroll information regarding your payment history to any credit agencies that we segregate to do so. We may at our sole discretion reject your Order for some or all of the Services without any liability or responsibility to provide such reason to you. We may inform you of this rejection up to fourteen days from receipt of Order. Any such rejection will include a prompt refund of any monies paid by you in relation to the rejected Services.Where we stipulate to your request for Services, we will endeavour to unify to connect you to the Satellite Broadband Service as soon as is reasonably practical for us, taking into worth our existing installation commitments and opportunities to coordinate installations on a regional basis.Our Installers to self-mastery a full Professional Installation, they will undertake the vivification of the Services and the suitable connection of your primary computer. When we have established suitable proof of connectivity, we require that you well-constructed the authorisation and signature of our Certificate ofWordageandVisaand Schedule of Equipment forms whilst our Installer is still with you. In the event that you goof to well-constructed these documents or they are not received by us for any reason, you are deemed to winnow these documents as appendices to this Agreement and any other documentation that we have provided to you in relation to the Services and for the Equipment when the Equipment is used to enjoy the Services, for example, when the Internet is first accessed.The standard elapsing of this Agreement will be for a minimum period of 24 months from when the Service is installed and accepted. (We may specify a different, bespoke period for short term rental and ramified jobs, if we both stipulate to this and this wonted by us in writing at the time of you Order). At the end of the period you will be entitled to terminate the Service by giving 60 days written notice to us (further details well-nigh leaving the service are set out in Section 10 – Ending this Agreement).You have the right to cancel this Agreement at any time up to fourteen (14) days without your when your equipment is delivered (this is sometimes referred to as a “Cooling-Off Period”) by giving us notice in writing (yourReceiptNotice) during this period. If you exercise the right of receipt during the Cooling Off Period, you remain liable for any Charges properly incurred by you up to and including the stage of disconnection together with the forfeit of returning the Equipment to us. See Section 11 for increasingly details.This Agreement can otherwise only be terminated during the Minimum Period at our sole discretion. In the event that you require us to terminate the Services prior to the end of the Minimum Period, you stipulate that we are worldly-wise to tuition you for all relevant Charges which would have been payable by you up to the end of the Minimum Period. If you want to terminate this Agreement without the Minimum Period, one month’s written notice is required and that notice period shall embark at the end of the month in which we unclose receipt of your termination request.3. PROVISION OF SERVICESWe shall provide and you shall use the Services, and Equipment, subject to the terms of this Agreement, visa of which is undisputed upon the older of your ordering of the Services, the completion of the installation or the use of the Services.We will provide the Services to you from the stage we vivify them and will protract to do so unless this Agreement is terminated properly.By way of use of the Services, you unclose that our Services are recognised as that of a “mere conduit” as we do not have any impact upon information carried by our Services over the Internet. You therefore represent, warrant and undertake that all information originated, carried and/or routed by and/on your behalf over our Services is your total responsibility.All broadband services, from all broadband ISP’s (ours included) make use of pure bandwidth sharing to bring fast broadband to the end user for an affordable cost. What this ways is the word-for-word bandwidth and “speed” you wits over any broadband connection will vary depending on how many users there are live on the network at that time, as well as the overall usage of the public internet.In supplying the Services to you we will use reasonable skill and superintendency but are unable to guarantee fault self-ruling performance. We do not warrant that the operation of the Services will be uninterrupted, timely, error self-ruling or secure or that the Services will meet any of your specific requirements. You unclose that we cannot be held responsible for unforeseen interruptions, non-availability from outages or deterioration of the Services that occur which are entirely out of our control.The Service is provided with unrepealable performance expectations. For example, the end-to-end service availability rate target is 99.5% measured over a rolling 12 months period for each spot whizgigging (also known as the “Annual Availability rate”).Increasinglydetails of our current technical service levels will be found through our website. The Annual Availability rate excludes interruptions of or degradations in service provision resulting directly or indirectly from atmospheric or extra- atmospheric disturbances (solar storms or solar flares, meteorites, temporary wrongheaded weather conditions etc.), operations of preventive maintenance carried out without we have informed you of the interruption, downtimes caused by system hardware and software upgrades when coordinated with you and/or earth station outages (of a few minutes per day over a period of up to five days maximum, often in March and October). We will endeavour to provide you with five (5) days notice of any such planned service interruptions where practical and we will moreover include such information on our website.If a fault occurs you should notify us at the primeval opportunity. If you are unable to wangle the Services, you remain liable to pay all Charges that would otherwise apply.We have the right to transpiration or suspend the Services where we reasonably determine that any technical modification to the Network or transpiration in our trading, operating or merchantry practices or policy is necessary to maintain or modernize the Services which we provide to you, including, but not limited to:changing the lawmaking or technical specifications of the Services for operational reasons including quality of service;interrupting or suspending the Services due to an emergency, for the purposes of repair, maintenance, resurgence or considering of other operational reasons;giving instructions to you which we believe are necessary for health or safety or for the quality of the Services provided to you or to other consumers;where there is any transpiration or summons to any law or regulation which applies to our trading, operating or merchantry practices or policy or ICASA or any other CompetentValiditymakes any direction or order recommending or requiring any technical modifications or changes in our trading, operating or merchantry practices or policy;in our reasonable opinion it is otherwise necessary or desirable to do so.Where practicable, we will contact you prior to the changes stuff introduced. We will moreover publish particulars of any changes (including the relevant dates) through our website as soon as reasonably practical, prior to the changes stuff introduced.We are not responsible if you are unable to wangle the Services due to the fact that your workings or equipment is incompatible with the Services provided, or does not conform to any minimum specifications specified by us. It is your responsibility to ensure your equipment is maintained and in working order in vibrations with these minimum specifications. We shall not be held liable for any pre-existing defect on, or incompatibility with, your computer hardware or software. We may from time to time yo-yo the minimum specification required to wangle the Services. Any such notices will be published on our websiteIn order to get the weightier performance from your Equipment and Services we recommend the pursuit minimum specification requirements: Windows 2000 or higher (including Windows XP, VISTA and Windows 7) or Mac OS 10.X or higher. Network sufficiency (10/100 Ethernet pre-equipped).If you transpiration write at which you require the Services, we will endeavour, but will be under no obligation, to provide you with the Services at your new address. You will still be liable to pay the workable Charges in relation to the Minimum Period. You must requite us at least 30 days’ notice if you want us to relocate your Service to your new address. Where we stipulate to provide the Services to your new address, you shall pay us the workable charges for the de-installation and re-installation of your Equipment that we will quote for you on receipt of your written transfer request.We will use reasonable endeavours to maintain the stated levels of service availability. However, there may be factors we cannot reasonably tenancy such as the temporary wrongheaded weather conditions or a failure on the part of a third party operator, for example the Satellite Operator. In these circumstances, we or anyone unfluctuating to us vicarial as our teachers shall have no liability. We do not take responsibility for wangle to third party websites and/or servers.Where we offer services that have unlimited data consumption this does not midpoint that these tariffs are self-ruling from network management protocols which are in place to manage excessive or whilom stereotype data consumption. All our products (unless they are specifically noted as uncontended or defended bandwidth) have systems in place to ensure that at times of peak network worriedness users who slosh substantially increasingly network resource than the majority may have their connection throttled or slowed down. This is worldwide to all broadband services both terrestrial and those operating via satellite.Also at peak times, unrepealable types of resource heavy traffic maybe prescribed a lower priority on the network. This is purely a method of us ensuring that we offer a good quality and pearly user wits to all types of users, and that a small number of the very heaviest users on the network, don’t severely impact on the product wits of the very light or stereotype users.4. USE OF THE SERVICESYou winnow that we may transpiration or withdraw any element of the Services from time to time and will use all reasonable efforts to notify you of any necessary transpiration in the Services.We will try as far as is reasonably possible to alimony the Service self-ruling from viruses, bugs and errors, but we do not guarantee that it will be self-ruling from infection or anything else that may forfeiture your equipment or data. We will not alimony any redundancy copies of emails or other data belonging to you. We winnow no liability for forfeiture caused to your own equipment if you download software or other services using the Services.As a user of the Services, you winnow that we do not control, endorse or superego the material made misogynist by the Satellite Broadband Service and the World Wide Web. You winnow that third party material could be illegal, misleading, offensive or deceptive. You use it at your own risk and subject to all workable national and international laws and regulations.We do not guarantee that the information and services you may obtain from the Satellite Broadband Service will be suitable for your purposes and requirements. You winnow that the information and services you may obtain via the Satellite Broadband Service may not be complete, accurate, up-to-date or self-ruling from errors.We do not permit you or others to rationalization nuisance or inconvenience to us or to other users in any way. This includes hacking, Network sniffing or similar techniques, or sending unsolicited messages without reasonable cause, by spamming or using unrecognized remailers or variegated servers, or other means. If you, your employees or other users of your Equipment send any such messages through the Satellite Broadband Service, you may be liable to criminal or starchy whoopee in either the UK or other towardly jurisdictions, and we may suspend and disconnect your use of some or all of the Services and such whoopee on our part may requite rise to Charges stuff payable by you.If you deal with any third party or mart material with that third party while using the Satellite Broadband Service, you winnow that you are entirely responsible for such transactions.You stipulate that if we stop providing satellite broadband services to you, you will closure to use the Services and you will immediately return to us all the items supplied to you that remain our property and, at our option, delete or destroy all software that we provided to enable you to wangle the Satellite Broadband Service.Increasinglydetails can be found in Section 5.The Satellite Network Operator (Avanti) may from time to time restrict applications that have a negative effect on their satellite network. These include but are not limited to applications for non-professional use, notably peer to peer applications and any other protocol liable to have a deleterious impact on the overall quality of service of the Services.Due to the inherent latency involved with satellite communications, unrepealable applications and uses are not recommended over the Satellite Broadband Services. Whilst we will make unrepealable efforts to make you enlightened of this, you winnow that it is your responsibility to trammels with us the suitability of the Satellite Broadband Service for your requirements. If you proceed to purchase the Equipment and Services for use with any using or service that we have not recommended, the failure of the Services to support such an using will not constitute a right to cancel, and as such you will not be entitled to any refunds and the Minimum Period will remain valid. We reserve the right to tuition you for technical support if we reasonably consider that the Satellite Broadband Service is working normally, and faults and issues you’re bringing to our sustentation are related to your own PC, Mac or networking equipment or cables connecting them.We make the Satellite Broadband Services misogynist to you and, if relevant your designated employees or other authorised users and supply to you the Equipment on the conditions that:They are not used for anything illegal, immoral or improper;They are not used to offend or create nuisance;Only the Equipment or other items as may be supplied by us to use with the Equipment are used to wangle the Services;The Equipment is not lost, stolen or damaged (howsoever caused);You promptly requite us any information that we reasonably request related to the overall provision of the Services to you;You follow all reasonable instructions we requite you in relation to the Installation, the Services, the Equipment and the Charges;When attempting to use the Services, you are in range of any Equipment forming part of a wireless network;You or your employees/users do not re-sell, exchange, rent, hire, or permit wangle to the Services or the Equipment to anyone else or grant or struggle to grant any charges, liens or other rights, powers or interests over them unless authorised by us in writing to do so;You or your employees/users do not, nor permit any third party to, tamper or struggle to tamper with the Equipment, the software providing the Services or anything other property belonging to or used by us without our prior written consent;You or your employees/users do not, nor permit any third party to, to maintain or repair or struggle to maintain or repair the software providing the Services or the Equipment, without our prior written consent. Any such whoopee will void any warranties relating to the software or Equipment that has been affected;You or your employees/users do not use the Satellite Broadband Service to send or receive by any method any material that breaches flipside person’s copyright or other intellectual property rights, or any other material that is illegal, obscene, indecent, fraudulent, libellous, harassing or that you do not have the right to transmit under any law, contract or other duty;You or your employees/users do not use the Satellite Broadband Service to transmit knowingly or recklessly any material that contains software viruses or any computer code, files or programs designed to interrupt, damage, destroy or limit the operation of any computer software, hardware or telecommunications equipment;You or your employees/users do not disrupt any other person’s use of the Satellite Broadband Service or any other service;You or your employees/users do not interrupt forfeiture or impair any website or the Satellite Broadband Service in any way;You or your employees/users do not hack into or struggle to hack into our systems or try to get round any security safeguards.If you notify us of designated employees or authorised users, it does not remove your obligation to monitor and alimony secure the use of passwords for access.You unclose and stipulate that if you (or your employees or other authorised users, where applicable) unravel any of the conditions set out in this Section 4, that you have wrenched an important condition of this Agreement and we shall have the right to end this Agreement under clause 10 and you hereby indemnify and stipulate to alimony us indemnified in respect of any violate by you, your employees, or other users of the Equipment supplied to you, of the terms of this clause 4.5. EQUIPMENTWe will supply you with the Equipment to indulge you to receive and enjoy the Services. You must not use the Equipment for any other purpose and you must comply with any manufacturers’ instructions and any reasonable instructions that we may requite you from time to time regarding the use of the Equipment.We may ask you to personize to us the location of the Equipment. If we make any such reasonable request, we ask that requite us the location as soon is reasonably practical for you but in any event, within one timetable week.You stipulate to notify us immediately of any loss or forfeiture to any part of the Equipment.When you use your ownConsumerEquipment in conjunction with the Equipment, we do not warrant that the Equipment is uniform with or will work with yourConsumerEquipment. We will not be liable in any way for any loss or forfeiture that is caused to yourConsumerEquipment or any data stored thereon welling as a result of its use in conjunction with our Equipment.As the provider of this equipment we yank your sustentation to the requirement not to dispose of waste electrical and electronic equipment as unsorted municipal waste and to have such waste electrical and electronic equipment placid separately and you stipulate to observe these or any subsequent obligations at a point when the Equipment is no longer required by you or us.As part of our Services, we will supply to you the Equipment. If we have provided the Equipment to you via a rental or leasing option or if you have purchased the Equipment from us but we have not received cleared payment in full for the Equipment, it will remain at all times our property. Throughout any period where we retain title to the Equipment, you will be liable to us and shall indemnify and alimony us indemnified for any loss or theft of the Equipment or any forfeiture however and by whomever it may have been caused.Where you have purchased and paid for the Equipment from us via the Upfront Charges, the pursuit terms and conditions wield :-All risks associated with the Equipment shall pass to you upon wordage and it will be your responsibility to insure the Equipment versus loss, theft, fire, inflowing and any other risk of loss or forfeiture from this point;During any warranty period, details of which will be made misogynist through our website or via our technical team upon request, we shall have responsibility for repair or replacement of our Equipment except that you winnow full responsibility for forfeit of repair or replacement of our Equipment when the forfeiture or problem has been caused by your negligence, misuse, vituperate or violation of any part of this Agreement that is out of our control;Such repair or replacement may involve the swapping of equipment via our return-to-base (RTB) policy. This involves the wordage to you of replacement Equipment which will only be sent to you or left with you by us (or a third party agent) if the matching piece of potentially needing Equipment is returned and received by us first. It’s your obligation to pay the postage to return the item (if applicable). If the returned potentially needing item is tested by us and found not to be faulty, it will be returned to you. If you cannot produce the potentially needing Equipment on request, you winnow that we have no obligation to provide you with the replacement Equipment and that any such whoopee will be at our sole discretion and may incur spare Charges including wordage and wardship charges.Where you have rented or leased the Equipment from us, including the provision by us of self-ruling hardware forming part of the Equipment which is included as a rental option slantingly the standard monthly tuition of unrepealable packages, the pursuit terms and conditions wield :-We may add to or substitute the Equipment as necessary to provide the Services or for other valid reasons. You stipulate not to do or indulge anything to be washed-up that may rationalization forfeiture to or interfere with the Equipment or prevent easy wangle to it or recovery of it;You moreover guarantee that no other party besides us (or our wage-earner or nominee) shall have rights of ownership, possession or use of any item of the Equipment or shall have any tuition or other right or power over any item.From the time we unhook the Equipment to you until you return the Equipment to us you must take reasonable superintendency of it. You must not and must not indulge anyone else (other than our representatives) to add to, interfere or modify the Equipment in any way. The splitting or duplicating any signal lines and/or subscription by you is strictly prohibited. As well as any other rights we may have, such whoopee may result in our suspending the Services, terminating the Agreement and/or our retaining the whole or a part of any petrifaction Charged to you.Should the Equipment wilt lost, stolen or damaged for whatever reason during the period of this Agreement and surpassing you return it to us if you have rented the Equipment from us, you stipulate to notify us of such circumstances immediately. In the event of such loss or damage, you stipulate to pay the full replacement value of the Equipment, such values to be displayed on our website.You shall not be responsible for any loss or forfeiture to the Equipment to the extent that it is caused by us or our employees or is due to a manufacturing or diamond fault; or is due to pearly wear and tear. You stipulate that you shall be responsible for any loss or forfeiture to the Equipment due to any other cause, regardless of how it happens. Wilful destruction or vituperate of the Equipment by you will result in reasonable spare Fees stuff made.You are responsible for ensuring that the Equipment is at all times kept unscratched and properly used and in this regard you agree:While the Equipment is not in use, electricity supplied to it is not turned off and that it remains in the standby/rest mode;That you shall not dispose of or deal with any of the Equipment in any way by, for example, trying to sell it or rent it to anyone else, or by putting it up as security for a loan, mortgage or charge, or indulge any of the Equipment to be seized under any legal process. you shall not move the Equipment to flipside location without our prior written consent;That you shall not remove, tamper with or obliterate any words or labels on the Equipment;That you shall take proper superintendency at all times to prevent the loss or theft of the Equipment. You promise to notify us if you move, transpiration your write or the physical location of the terminal changes for any reason whatsoever.On termination of this Agreement where the Equipment is subject to a Rental Agreement you will within 14 days of the stage of termination or cancellation, unless otherwise well-set with us, return to us at our trading address, at forfeit to you, as a minimum the indoor satellite modem and the TRIA (combined transceiver from the end of the arm on the satellite dish). If you goof to do so, we reserve the right to protract to tuition you for the Services until the Equipment is returned or to tuition you an unrecoverable equipment tuition which will be £100 per satellite modem and £100 per TRIA.You moreover stipulate that we are fully entitled to secure this payment through any payment mechanism that you have historically provided to us, plane in the event that you have subsequently cancelled or countermanded any such payment method.When the Equipment is returned to us, it must be in good condition and in full working order. Otherwise, you shall be liable to us for the lesser of the bounty payment set out above, or in circumstances where (in our sole opinion) economic repair is reasonably feasible, the forfeit of repair and our reasonable expenses in overseeing such a repair.We may, at our option, nominate an wage-earner or third party in place of ourselves to whom such Equipment should be returned, or bounty payment be made. If you rent the Equipment, we require, at minimum, the return of indoor unit (modem) and may require the return of any other remaining parts of the Equipment. Will communicate promptly with you to personize which parts of the Equipment we specifically require you to return.We provide you with the Equipment on the condition that you comply with your obligations under this Agreement. If you goof to comply with this Agreement, in particular but not only your obligations under clauses 4 and 5, or if we reasonably suspect that you have failed to comply, we shall have the right to demand that you return the Equipment to us and/or and remove the Equipment from your possession if you have rented the Equipment from us. In such circumstances, you will permit us self-ruling and unscratched wangle to your premises and/or obtain any necessary landlord, towers or occupier consents required for us to unzip the return of the Equipment.6. INSTALLATIONWe will only indulge the Professional Installation of the Equipment by our authorised InstallersOur published Charges for installation are based upon a standard mainland installation and are subject to site survey. We will requite you a site-specific installation quotation in the event that spare travelling times and expenses are likely to be incurred or a non-standard installation is required. If this quotation is not winning to you and both Parties are unable to reach Agreement, either Party may cancel the Order within fourteen days from the preparation and diffusion of this quotation.As part of our Professional Installation Service, we will endeavour to requite you a mutually user-friendly time for our Installer to visit. It is important to us that we can route our Installers efficiently so your location may have an impact on the installations dates or times that we provide to you.If we have well-set with you in writing that a site survey may be required, you will be responsible for settling payment for the survey directly with us on demand, the forfeit of which shall be spare to any other Charges to be paid to us for the Services.Our Installer is responsible for taking suitable superintendency when installing the Equipment. If you wilt enlightened of any potential problems with your installation, you should notify our Installer during the installation if reasonably practical.Our Installer(s) will have to work both internally and externally at your premises for which they will require suitable access. Therefore, you stipulate to, at your own expense and in whop of installation:Obtain all necessary consents including landlord, occupier and other buildings consents for both wangle and installation of the Equipment and for on-going maintenance of such Equipment; andProvide full, self-ruling and unscratched wangle to relevant premises, and a suitable environment for the Equipment including all necessary subscription ducts and electricity supply;The Installer will fit the Equipment and will demonstrate a working system on their PC. They will have no responsibility to configure your PCs or Network as a part of the installation.A standard installation includes the provision of one network connection up to 3m (using a Cat5e patch cord) from the location of the indoor VSAT modem.Sparenetwork (Ethernet/CAT5) points can usually be provided during the installation visit. Rates are misogynist on request and included on our website. We can provide a written quotation for increasingly wide-stretching network requirements upon request.If you request us to do so, our Installer can configure your existing wireless LAN or Ethernet routing equipment. Our Charges for such services can be provided on request and are included on our website. Under no circumstances will we winnow any responsibility or liability for your existing equipment installation, configuration or maintenance.Our liability with you for any damages or losses whatsoever suffered by you as a result of delayed, cancelled or incomplete installation will not exceed the value of the Installation fee that you have well-set to pay. You winnow that you will have no spare rights to terminate this Agreement early on the understructure of late or incomplete wordage provided that we have provided you with volitional dates to well-constructed the installation.As long as we have notified you in whop of the well-set installation date, if you are not at the well-set place of installation on the well-set stage and time when we either seek to unhook the equipment or carry-out the installation, we reserve the right to tuition you an spare Installation fee for the redelivery or installation of the Equipment or any return visit required including that welling due to insufficient time misogynist on your initial installation stage to well-constructed the installation due to your sparsity or late inrush on site. Any such Charges will be notified by us to you in writing and will be, in our sole opinion, such spare sums as we consider stuff reasonable in the circumstances.In unrepealable circumstances, our installer will, where necessary, recommend that electrical grounding be undertaken. When this electrical safety requirement is identified, it should be carried out in vibrations with workable laws and regulations. Failure to install constructive grounding will, in some locations, constitute a violate of local towers regulations. It will remain your responsibility to ensure such work is completed in vibrations with all workable laws and regulations. Certified electricians should well-constructed grounding work. Our Installer will provide a cabling lead for grounding but may not be a certified electrician and therefore will be unable to well-constructed the grounding work. Where the installer cannot well-constructed the grounding work it is your responsibility to ensure that a certified electrician completes such work.7. PAYMENT FOR THE EQUIPMENT AND SERVICESThe timely payment for Equipment, the Services and any other such Charges welling properly as a result of this Agreement shall be considered to be of the essence. If you do not pay any Charges as and when they fall due, you winnow that you have wrenched this Agreement and we have the right to terminate this Agreement. This right is in wing to any other legal rights we may have versus you, which we may moreover rely upon.You must pay all the Charges, which are due, together with any ValueWidowor Sales Tax, and/or any other taxes (at workable rates from time to time), which wield in relation to the Equipment or Services chargeable under this Agreement. Unless otherwise well-set in writing, we will snout you one billing period in whop for the Services together with any outstanding Charges for Services zingy during the previous billing period. You must pay your snout in full by the DueStagewithout any deduction of any sort or any counterclaim. You will be liable for the Charges from the day on which we first make the Services misogynist to you unless we notify you otherwise. You stipulate that you are liable for any Charges incurred on your worth irrespective of whether those Charges were incurred by you or everyone else using the Equipment and the Services with or without your consent. Unless stated otherwise, all prices quoted by us and listed in our Website are sectional of VAT or Sales Tax and all Charges that towards on your snout are inclusive of VAT. We may vary our Charges from time to time and we may moreover yo-yo your billing stage or billing frequency/period.The Upfront Charges for the Services are those set out in our order form or our websites or those of any authorised third parties.Any spare Charges for using the Services must be paid by you by the Due Date.Subject to us reserving the right to siphon out a suitable credit trammels on you at any point that we deem reasonable, we will normally require you to pay the Upfront Charges surpassing your Installation. All Equipment remains our property until paid in full. Where the Upfront Charges for Equipment and installation have not been settled on demand, we reserve the right to tuition a hodgepodge fee as detailed on our website from time to time and/or wait or postpone the well-set installation stage and/or to demand the return of any Equipment that we had provided to you in good faith in order to facilitate the wordage of the Services and/or the right to remove all equipment supplied, with or without prior notice to you.All of our Monthly Service Charges are based upon payment by you by Automatic Debit Order. It is your responsibility to provide us with updated wall worth information in a timely manner to indulge us to collect any and all on-going Charges. In the event that we are unable to receive payment for the Charges via debit order for any reason, you provide your consent to us collecting payment by any method, including the use of other uncontrived payment methods or using other information that you have once provided to us.Upgrade and Downgrade of the Service – unless you have selected a particular package or promotional offer which requires you to maintain a minimum level of package, you are entitled to transpiration the level of Service prescribed to your worth by requesting such a transpiration in writing subject to the pursuit terms.Only one operation of upgrade or downgrade per timetable month is unliable per Account.In specimen of multiple transpiration requests occurring during the same month, only the last one will be recorded in the system. The last modification recorded during the month of request will wilt constructive from the first day of the pursuit month.In specimen of downgrade from a higher to lower package a Downgrade Fee will be chargeable.If you ask us to downgrade your Service from a package that requires a minimum level of Monthly Service to qualify, at our discretion, we may provide you with a specific one-offTuitionto Downgrade your Service. We will usually require settlement of thisTuitionprior to Downgrading your service. We may moreover require that you commit to a new Minimum Period, normally stuff 12 months.With the availability of any new Services or changes to existing Services, we will tell you the Charges (or changes to the Charges) for these Services prior to unsuspicious any order from you to implement any transpiration of Service levels.We will normally send you an invoice, invoice schedule or receipt, which could be by e-mail, facsimile or post, for your Services and any other valid Charges plus the Charges for any Services used at any older time if they have not previously been charged for (for example, Service upgrades during a previous billing period once invoiced).Our required method of payment for on-going Monthly (or Periodic) Service Charges is by debit order. Payment via any other method at any time may incur a handling tuition of per transaction. Such charges represent spare financing incurred by us processing such payments or reflecting the spare wardship financing incurred by us in using other payment methods. We may add such Charges to your worth or we may ask for such Charges to be settled by you on demand depending on our towage of the credit status of your worth and whether it is or has been delinquent.If we have tried to collect a payment on or virtually the DueStagebut it has not been received by us within a period of up to a remoter 5 working days, your worth will be considered to be runaway and the Services may be temporarily or permanently (for persistent payment failures) disconnected. If we stipulate to re-connect your Services, there will be a reconnection tuition that you are required to pay surpassing your Services are restored. Restoration of your Services may take up to three working days from the day that we receive full payment of any outstanding Charges.Furthermore, if you default in the payment of any monies increasingly than 5 working days from the Due Date, we reserve the right to tuition interest from the DueStageuntil the payment is made in full (irrespective of whether the stage of payment is surpassing or without any judgment or ribbon in respect of the same) at 3% per annum whilom the BarclaysWallplc. wiring rate from time to time.We reserve the right at all times to vary the Charges for the Services, the Equipment and the installation. We will make reasonable efforts to requite you written notice surpassing any such transpiration to the charges occurs. If the charges are increasing, we will requite you at least 30 days’ notice. Where we have increased our like for like charges to you by increasingly than 10% in any 12 month period, you may cancel this Agreement by giving us 30 days’ notice in writing, however you are still liable for the wastefulness on your worth including, but not limited to Monthly (or Periodic) Service Charges and/or Equipment Rentals or any other Charges due under this Agreement up to the stage of termination.After the Minimum Period has expired, if you terminate this Agreement or any of the Services between the dates when we issue bills to you, you must pay all Charges which have accrued since the last snout was calculated and the proportion of any Service charges which have accrued up to the next billing date. This termination is subject to the provisions of Clause 10 below.You stipulate that whilst Charges remain outstanding vastitude the DueStageand/or your worth is suspended, no changes are permitted to the level of Services that you receive and no spare Services ordered by you can be actioned by us until all overdue Charges are received by us.Save as expressly set out in this Agreement, you shall not be entitled to suspend the payments under this Agreement, as a result of faults and/or defects of the service.All of our prices will unmistakably state the currency that they are quoted are in and are inclusive of VAT or other relevant taxes at the prevailing rate, unless otherwise stated.If you default on increasingly than two payments of the Charges in any rolling 12-month period, we have the right to require you to pay for the Charges quarterly in whop without entitlement to any prevailing discounts.8. FAIR USE POLICY (“FUP”)ThePearlyUse Policy has been specified to enable a upper quality internet wangle service via satellite with a resulting consumer wits at an winning price. The implementation of the FUP determines the management of your Satellite Broadband Services to prevent any unfair and unacceptable use of the network. You are subject to a FUP during the lifetime of this Agreement.At all times, systems will be in place to measure the volume of inbound and outbound data generated by your Satellite Broadband terminal(s). The generated volume measured over unrepealable specified time periods. This data volume is compared with the data thresholds specified in the FUP and the customers chosen monthly data allowance. If the threshold has been reached, the speed of your Satellite Broadband Service will automatically be reduced or restricted (sometimes referred to as “Throttling”), either in upload, download or both directions. These restrictions will be automatically removed once you buy sufficient Volume Booster Tokens to imbricate your uneaten usage over your chosen data allowance, or a new month’s data wage is credited to your airtime account.The thresholds for the applications of speed restrictions to your Satellite Broadband Service will depend on the level of Service ordered by you. It is your responsibility to ensure that you are fully enlightened of the relevant thresholds within the FUP for your chosen service level. We will ensure that the FUP is displayed on our website at all times.FUP policies and restrictions are governed and controlled solely by the Satellite Operator and we cannot transpiration any restrictions unromantic to your Services due to over usage versus service level requested.We (and the satellite owners who manage the networks) reserve the right to update the FUP from time to time, where we judge, in our sole reasonable opinion that such changes will be to the goody of our customers as a whole.In unrepealable circumstances, we will provide the opportunity for you to purchase spare bandwidth.Remoterdetails of spare bandwidth (sometimes referred to as Volume Boosters, Tokens or Booster Tokens) can be found on our website.Alternatively, you may upgrade your Service to a higher level, if available. If you do, your data consumption in the previous airtime month will still be included in the data calculations (pro-rata) for the first month of your new upgraded service (i.e. your data worth doesn’t reset to zero at the whence of the first month of any upgraded tariff). There is no specificTuitionto upgrade your Service Level, only the new level of Monthly (or Periodic) Service Charge.9. SUSPENDING OR DISCONNECTING THE SERVICESWe may at any time:Temporarily suspend the Services for repair, maintenance or resurgence of any of its systems wherever located, or temporarily provide replacement Services or Equipment of a similar functionality to those previously supplied; orGive you instructions on how to use or vary the Services (which you stipulate to comply with) where we reasonably consider such instructions are provided to you in the interests of safety, or the maintenance of service quality.Before doing either of these things we will endeavour to requite you as much notice as is reasonably practicable in the circumstances and we will moreover aim to restore the Services as soon as reasonably practicable without any temporary suspension.We may suspend our service without warning:In an emergency;When we are required to by any third party whose systems we use to provide the Services;When we are required to by the police or security services or other party who may have legal validity to make such a request;If you, your employees/authorised users, or anyone you or your employees/users indulge to use the Services, does not alimony to the conditions of this Agreement, or any other Agreement with us;If you, your employees/users, or anyone you or your employees/users indulge to use the Services damages the Equipment supplied by us including the hardware or software which is necessary to operate the Services or put it at risk, orYou physically or verbally threaten or vituperate any of our staff; orIf you do not pay all Charges due to us by the Due Date.We reserve the right toTuitionyou a re-connection fee where you or your employees/users either vicarial themselves or through a third party, have caused or unsalaried to the suspension of the Services.10. ENDING THE AGREEMENTEither Party can cancel this Agreement immediately if any of the pursuit happens:The other breaks an important condition of this Agreement or several less important conditions and (if it is capable of stuff put right) does not put it right within 21 days of written notice to do so;If the other is subject to bankruptcy, insolvency or any similar proceedings or, in the reasonable opinion of the party ending the Agreement, the other is unable to pay its debts;After the Minimum Period, in vibrations with terms set out in this AgreementIn addition, we may end this Agreement if the Satellite Operator is unable or unwilling to make such Services misogynist to us, providing we requite you 30 days written notice.At the end of the Agreement you must pay any valid Charges that are due to the end of the month pursuit the month in which we received your written request for Termination.At the end of this Agreement, you must return any of our Equipment that we have asked you to do so.At the end of this Agreement, you will be shredded and you will no longer be worldly-wise to use the Services.11. RIGHT TO CANCELYou have the right to cancel this Agreement from the point that you place your Order with us up fourteen days without the older of you receiving the Equipment, your install stuff completed or your Services stuff activated. This must be washed-up in writing to our main contact office (theReceiptNotice).If you cancel your order without any or all of the Equipment has been delivered to you will be liable for any reasonable Charges associated with the forfeit of hodgepodge and, if necessary, the de-installation, of any installed Equipment. As we may offer subsidies or special offers on the Equipment or our installation Charges, the hodgepodge or de-installation charges may be increasingly than you paid for initial wordage or installation. Our current CollectionTuitionfor the Equipment and our full price installation are shown on our website. It is your responsibility to personize any Charges welling from your cancellation. These Charges will be deducted from any refunds due to you.Where the Equipment or any relevant part of the Service has been zingy prior to our receipt of any winningReceiptNotice, you will be liable for any Charges associated with any Services provided to you up to the point of receipt including any vivification Charges. All valid Charges will be deducted from any refunds due to you.After all of the Equipment that we have requested from you is received at our throne office we will promptly test and inspect the Equipment. Any Equipment reasonably deemed by us to be damaged or in any other way faulty, such fault not welling through our liability or by way of Equipment failure, we will raise aTuitionequivalent to the reduction in value of the wordless Equipment whether by way of replacement or repair, whichever is the lower plus our reasonable wardship costs,.We will provide you with a final invoice detail any Charges welling and any net wastefulness due to us or payable to you. We will either collect any sums due to us or refund any wastefulness due to you within 14 days of completing our inspection of the Equipment.12. INFORMATION, PASSWORDS AND DATA PROTECTIONAfter you have ordered Services from us, in order to wangle the Services, we may provide you with a user identity (User ID) and/or a unique password.  You are responsible for the security and proper use of all User IDs and passwords and must alimony them confidential and not unroll them to any third party without first obtaining written authorisation from us.You must inform us immediately if :-You suspect that any password in relation to the Services has or may have wilt known to someone who is not authorised to use it and/orYou forget a password. Providing that you satisfy any security checks as may be reasonably required by us, we will issue you with a new password.If we reasonably suspect that there has been or is likely to be a violate of security or a misuse of the Services, we may transpiration your password and we will notify you accordingly.You are required to promptly and virtuously requite us all the information that we reasonably request so that we can perform our obligations under this Agreement.You must inform us immediately of any transpiration to any particulars you have provided to us, including changes to the Equipment. We shall not be liable for any expenses you incur or savings you goof to make as a result of your failure to notify us in a timely manner of any such changes.We may at any time, subject to the relevant legal and statutory provisions, use any information that you have provided to us, together with any other relevant information, for the purposes of administration, credit scoring, consumer services, training, marketing, tracking use of our Services (including processing call, usage, billing, viewing and interactive data), profiling your usage and purchasing preferences and providing you with Services. We may unroll your personal information to any GroupVisitorand our sub-contractors and teachers for the supra purposes. You have a right to ask in writing for a reprinting of your information (for which we may tuition a small fee for information not wieldy through our website) and to require us to correct any inaccuracies. We will not pass your information to any other 3rd parties without your written consent.From time to time, we, or a third party vicarial on our behalf, may contact you by mail, telephone, email or other method with information well-nigh our Products and Services (including discounts and special offers). If you do not wish to receive marketing or promotional information from us, you must personize this to us in writing. If you do not wish to receive any marketing or promotional material from us or our third party agents, you winnow that you will no longer receive notification of or be entitled to our special offers or promotions.We will only discuss your worth with you or with an authorised user that you have notified us of by email or in writing.We may record or monitor telephone calls to help us to modernize our services.You unclose that we may co-operate with any court, tribunal, regulatory body, police validity or other CompetentValidityin any investigations or proceedings concerning you or your use of the Services. This may include disclosing communications transmitted via the Services or other particulars regarding your use of the Services to such authorities.We may use credit reference agencies to help us make credit decisions or for protection versus fraud. You stipulate that we may register information well-nigh you and the self-mastery of your worth with any credit reference agency. For the purpose of fraud prevention, debt hodgepodge and credit management, we may unroll information well-nigh you and the self-mastery of your worth to debt hodgepodge agencies, security agencies or financial institutions.We will provide relevant information in the event that we sell or transfer our business, to ensure that you protract to receive the Services.If, in connection with any of the Services, we act as a “data processor” of any information you requite us, and you act as a “data controller” (as such terms are specified in the Data Protection Act 1998), we will, in relation to that information:-act on your instructions only; andcomply with obligations equivalent to those imposed on a data controller under the Data Protection Act 1998 relating to security or workable equivalent legislation.13. INTELLECTUAL PROPERTY RIGHTSYou unclose that unrepealable material including (but not limited to) text, software, music and video clips, photographs/images, graphics, logos, adverts or other data accessed through the Services, is protected by copyright, trade mark, service mark, patent or other proprietary rights and laws. This material may be owned by us or by third parties.You unclose that you are only permitted to use the whilom material to enable you to use Services. You may not, save as is reasonably necessary to make use of the Services, copy, reproduce, distribute, publish or make any commercial use of any such material obtained while using the Services.You may from time to time transmit material or content during the use of the Services. You unclose that as an Internet Service Provider (ISP), whilst we take all reasonable steps on our network to ensure its security, such security cannot be guaranteed and third parties may proceeds wangle to your material. You unclose that, for the purposes of providing you with the Services, we may require the right to copy, reproduce, modify and transmute your material and therefrom you grant a free, irrevocable, worldwide license for us to do this. Intellectual property rights in the Software remain our property or that of our licensors. You hereby stipulate to comply with any licences of the Software reasonably required by the owner of any intellectual property rights in any of the Software for the protection of that Software howsoever notified by us to you including seeming on any screen used by you to use the Services.We hereby grant to you a non-exclusive licence to use the Software in executable form only. The licence granted to you under this Agreement is personal to you and may not be sub-licensed, transferred, assigned, or otherwise tending of. If you use the Software in any way which will result in you stuff in violate of this Agreement, or you struggle to transfer, assign or otherwise dispose of your licence to use the Software, the licence will be terminated immediately which may impact your worthiness to use some or all of the Services but you will still be unseat by the terms of this Agreement.The Software is protected by copyright law. You may not reprinting the Software, except to make a single reprinting for replacement or tabulated purposes. Any such copies shall be subject to this Agreement. You may not lend, rent, lease or otherwise transfer the Software. You stipulate not to struggle to reverse engineer, decipher, decompile or disassemble the Software or otherwise reduce it to human readable form or knowingly indulge others to do so, except to the extent that workable laws specifically prohibit such restriction. You may not modify the Software or create derivative works of the Software.The Services may subsume software, services, technical information, training materials or other technical data that are subject to the country of origin ExportTenancyRegulations or the laws or regulations of that country. You may not download or otherwise export or re-export the Software or any underlying information or technology except in full compliance with all workable laws and regulations.14. MAINTENANCE SERVICESUnless we have expressly well-set with you in writing, only our staff or our authorised teachers may provide maintenance and repair services for the Services and the Equipment.Additional Charges may wield where any problem with the Services or the Equipment has been caused by misuse or vituperate of the Equipment by you or someone vicarial on your behalf or within your tenancy plane if such events occurred in the attempted repair, removal or reconfiguration of the Equipment or Services. This will include any Charges that we reasonably and directly incur as a result of deportment that we are reasonably required to take welling from the impact on our Services caused by viruses, malicious software or other malware introduced via any part of theConsumerEquipment.15. LIABILITYWe are legally responsible to you only as set out in this Agreement.Nothing in this Agreement shall remove or limit our liability, or the liability of anyone who works for us, in the event of :Death or personal injury caused by negligence;Fraud;Anything which cannot be excluded by law.Our unshortened liability to you for something we or anyone who works for us does or does not to do in respect of violate of contract, negligence or pre-contractual misrepresentation will be limited to the lower of the value of any uncontrived losses you incur or :R150,000 for forfeiture to property;R75,000 for all other losses which are not excluded by clause 15.4 below;We are not liable to you in any way for any indirect, consequential, incidental losses or damages or any loss of profits, revenue, expenses, goodwill, predictable savings however they may be caused and plane if they were and are foreseen by you and notified to us in any manner.We are not liable to you in respect of any products or services you order from other companies using the Services.We will not be liable for any loss as a result of the suspension, disconnection or unavailability of the Services, which occur in vibrations with the terms of this Agreement.We will not be liable to you if something vastitude our reasonable tenancy prevents us delivering out our duties or providing any of the Services.You must tell us in writing well-nigh any potential requirement as soon as you wilt enlightened of any incident and that such incident ways that you may be entitled to make a requirement and in any event within 14 days of any incident resulting in such a requirement first occurring. If you make us enlightened of a requirement outside of this time-frame, it is our sole discretion as to whether we recognise and deal with any such claim.This section will wield plane without this Agreement has ended.16. GENERALWe may transpiration any of the terms and conditions in this Agreement if new laws or rules make it necessary or for any other good reason. We retain the right to amend, modify or substitute these Terms and Conditions at any time. In the event of any material changes, we will endeavour to provide you with 30 days’ notice in writing in whop of doing so. Any such modification, summons or substitution will moreover be posted on our website. If you do not object to the modification, summons or substitution via written notice to us within 30 days of us having notified you, the new Terms and Conditions in their entirety shall then be deemed to supersede any and all preceding Agreements between the Parties.In the event that we goof to wield any speciality of this Agreement at any time, any action, concession, exception or time that we indulge you only applies to the specific circumstances in which we requite it. It does not stupefy our rights under this Agreement in any other way.English law will wield to this Agreement and you and we stipulate to the sectional jurisdiction of the English courts.If a clause or condition of this Agreement is not legally effective, the rest of this Agreement remains effective. We may replace any clause or condition that is not legally constructive with a clause or condition of similar meaning that is. This Agreement is made solely and specifically between and for the goody of the Parties and is not intended to be for the goody of, and shall not be enforceable by any person who is not named at the stage of this Agreement as a Party to it, and neither Party can declare itself a trustee of the rights under it for the goody of any third party. The terms of this Agreement will wield jointly and severally to all those like-minded to take Services under this Agreement.A reference in this Agreement to a statutory provision will, unless expressly provided otherwise, be interpreted as a reference to such provision as amended or re-enacted.In this Agreement unless the context otherwise requires words in the singular include the plural and vice versa; and words implying any gender include all genders.This Agreement represents the unshortened understanding between you and us in relation to the subject matter herein and supersedes all other agreements or representations made by you or us, whether oral or written.Unless we unmistakably state to the undisciplined in any offers or promotions that we make or as otherwise specifically well-set by us, you will only be eligible to goody from one promotional offer or unbelieve workable to the Services. Nothing in this Clause shall imply the existence of your right to any promotional offer or discount.Any Appendixes tying to this current Agreement or widow in the future are to be treated as wholly incorporated into this Agreement and form an integral part thereof.Any external links on any of our websites are not under our control, and as such we cannot be held responsible for any content found on these sites. We endeavour to supply 3rd party links that we believe will be for the wider goody our customers and this by no way assumes any endorsement in whole or part by us to the content that may be found on these sites.17. REFERRAL SCHEME4oceans existing customers will be due a 4oceans service credit to the equivalent value of 1 month’s service subscription of the person(s) they have referred, once the person they have referred has unquestionably unfluctuating to the Satellite Broadband service.In order for an existing 4oceans consumer to goody from an airtime credit or reward for referring other customers, their Satellite Broadband worth must be in order and up to date.Airtime credits will normally be credited to customer’s worth within 1 month of the new referred subscriber connecting to the service.There are no limits to the number of customers that can referred or to the airtime credits you can receive. We’d be pleased for you to refer many customers per month.If you regularly refer or refer multiple customers to us, once your own 4oceans airtime worth becomes increasingly than 6 months in credit (at your chosen airtime tariff) as a result of referral credits you will be eligible to receive the referral reward as a mazuma petrifaction in your nominated wall account. You will have to contact us to ask us to make this transfer and to stipulate your wall details.No referral reward or credit is due if you refer someone to us who has once contacted us to request information or who has once been a 4oceans customer.If the same person or visitor is referred to us by increasingly than one individual, a referral reward will only be due to the person who makes contact with us first with the well-constructed contact details of the referral.In referring someone to us under the 4oceans referral scheme, you are confirming that you have contacted the person you’re referring to us to discuss the fact that you’re supplying us with or sharing their personal contact information and that they’ve given you their permission to supply us with that information, and that they are expecting an email from 4oceans or i-SURF Satellite Broadband.The referral is non-transferable or exchangeable for a mazuma substitute except as explicitly outlined in the scheme.We reserve the right to remove or transpiration this offer at any time without notice and while every effort is made to describe the offer virtuously in any advertisement, no warranty is given as to verism and no responsibility will be wonted for errors in unravelment and any resulting loss.Orders placed by friends or neighbours are wonted subject to our right to retread prices to take worth of any changes in the law or Government regulations requiring us to increase prices by way of taxation, import duties, surcharge and excise duties or otherwise.Nothing in these terms and conditions shall stupefy the rights of consumer.18. ASSIGNMENTThis Agreement is personal to you and therefore it may not be prescribed or transferred by you to any other person without our prior written consent.For commercial and other merchantry reasons, we have the right to assign this Agreement together with any associated rights of wangle and installation at any time to any company, person or other legal entity.19. NOTICES AND COMPLAINTSYou may requite notice to us by delivering or posting such notice to the write shown on our website under “Contact us” as amended from time to time.We are worldly-wise to requite notice to you by delivery, post, and fax transmission or by email to the write and telephone number (as applicable) set out in your request for the Services.Any information relevant to this Agreement that may be varied over time will be detailed on our website www.i-surf.co.za. In the event that this write is reverted for any reason, we will notify you of the new location either by way of forwarding from the original web link or by other uncontrived notification including email.Either Party may update their details at any time providing whop written notice is given to the other.If you have any complaints well-nigh the Services or Equipment, you can send these in writing to us at the write set out at the throne of the Agreement or by email to support@i-surf.co.za20. LINKS TO THIRD PARTY SITESLinks on this website may indulge you to leave the i-surf.co.za website. Some link found on this web site may not be under the tenancy of i-surf.co.za, and as such i-surf.co.za is not responsible for any content found on these sites. 4oceans supply these links only for the convenience of the consumer and this by no way assumes any endorsement in whole or part by us or to the content found on these sites.For increasingly information please contact us.  Privacy & Cookies: This site uses cookies. To find out more, as well as how to remove or woodcut these, see here: Our Cookie Policy The power overdue i-SURFContact UsNewsFair Use PolicyTerms & Conditions Facebook Twitter Google Copyright © 2014 - 2018 i-SURF Satellite Broadband | Developed by 4 Oceans Telecom Ltd | Proudly powered by WordPress